RETURNS

1

RETURN TIME

You have 14 calendar days to process the return of your order

2

PRINT THE FORM

Download the return form here Print it and fill it out

3

INTRODUCE THE PRODUCT IN THE PROTECTION BOX

· Prepare a box.
· Enter the product to be returned.
· Attach the return form. !

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* Protect the product well with proper packaging, such as the same we use for the outbound shipment, that way it will arrive in perfect condition (think that this same item can be bought by another customer). Do not forget to include the completed form. If the product is shipped without due protection, the return will be rejected.

4

SEND US YOUR PRODUCT

Address:
Gall 1, 1-1 1A
08950 Esplugues de Llobregat Barcelona. España

With the courier service you want. Shipping costs charged to the customer.!

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* If there are additional costs of customs or taxes will be subtracted from the amount of the refund.

5

RECEIVE YOUR REFUND

Once the package is received, we proceed to your refund.
Through the payment method you used.!

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* After approving the return (the items have to be in perfect condition and have the internal tags), you will receive a confirmation email indicating that the amount will be credited to your account in a few days. In the event that the garments have not traveled with adequate protection, and the box or product has been damaged, the return will be rejected.

6

DO YOU WANT TO MAKE A CHANGE?

You must manage the return of your order and independently make a new purchase.

Do you have any further questions about the returns process in My Sozo?
Please make your inquiry here

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